Frequently Asked Questions
Practical answers for restaurant operators evaluating the platform.
How does QR ordering work?
Owner creates tables, each table gets a unique QR token, and customers scan to open that table menu and place orders directly into kitchen/cashier flow.
Does v1 support online diner payment?
For now, customer payment at the outlet is handled by cashier (cash/counter methods) and recorded in the system. The online payment currently available is tenant SaaS subscription billing via Billplz/ToyyibPay.
How does subscription billing work?
Tenant selects plan term (6/12 months for renewal), pricing is calculated by table-count tier, and payment activation updates subscription state after verified callback.
What happens when subscription expires?
Operational routes become read-only. Owner can still access billing and renewal routes to restore active status after successful renewal payment.